Diverse service utilities for e-commerce customers

The growth rate of e-commerce in recent years has been around 30-35%. Experts predict that e-commerce will continue to thrive in 2022 and create a new impetus for the economic growth. To meet the increasing demand, Vietnam Post has constantly optimized delivery services according to the market trend. Typically, the provision of e-commerce delivery packages with the same price from 20,000 VND/item for standard delivery and from 26,000 VND/item for express delivery. This fee has been calculated in a package, including delivery rates, remote area surcharges and VAT, creating favorable conditions for customers with orders of up to 30 kg quickly, safely and most economically.

A representative of Vietnam Post said that the same-price packages are mainly aimed at customers with a large monthly volume of postal items. Specifically, from 50 orders/month or more for standard e-commerce delivery service and from 100 orders/month for e-commerce express service in order to support online business shops to save shipping costs and maximize profit, especially in the current pandemic situation.

In addition to the good price policy, Vietnam Post also offers many priorities for customers such as: free collection of up to 30 million VND, free acceptance at the address and delivery many times (maximum 2 times), free change of phone number/receiving address, delivery fee for sender sending email/app My Vietnam Post, free storage for up to 5 days, etc. Not only increasing benefits for senders, Vietnam Post also regularly applies technology to improve shipping time and productivity as well as delivery through Post Smart lockers, facilitating convenience for recipients, especially in the context of the current complicated situation of the Covid-19 pandemic.

After piloting and evaluating the efficient operation, Vietnam Post has expanded the scope of Post Smart lockers in Hanoi and Ho Chi Minh, Da Nang, Hai Phong, Bac Ninh, Vinh Phuc, Thai Nguyen, Dong Nai, Binh Duong, Long An, Kien Giang and Can Tho. Smart lockers allow customers to proactively receive goods 24/7 quickly at the desired locations with just a few simple steps on smartphone and smart screen of the lockers.

With smart lockers, customers can receive goods without contacting with postmen or postal staff. The process of receiving goods from entering the code, paying, opening the smart lockers, picking up the goods takes a few minutes, helping minimize the transaction time of customers. This can be considered as an effective contactless delivery solution, contributing to ensuring public health safety.

For more information about same-price packages as well as other services and products related to delivery, please contact hotline 1900 54 54 81 or visit the nearest post office of Vietnam Post.